Overview
Peak Pure Peps provides independent laboratory testing services. Because each order involves a physical sample that is consumed or disposed of during analysis, and because lab time and materials are committed the moment testing begins, all sales are final. We do not offer refunds or returns of any kind, for any reason, once an order has been placed.
No Refunds
We do not issue refunds, partial or full, for any test order once payment has been submitted. This applies regardless of the reason for the request, including but not limited to a change of mind, delays in shipping the sample to our lab, or dissatisfaction with the measured results. Refunds are never granted based on the outcome or content of a test result — our lab reports what the analysis finds, and that finding is final.
No Returns of Product
Peak Pure Peps is a testing laboratory, not a retailer, and we do not sell or ship research peptide products. We never accept a product return because no research-use product is ever shipped out by us. Samples you send us for testing are consumed or safely disposed of as part of the analysis process and are not returned under any circumstances.
Sample Requirements
All vials submitted for testing must arrive completely sealed with the original cap and crimp in place. We will not test, and cannot offer any refund or credit for, a vial that arrives opened, tampered with, or otherwise compromised in transit.
Lab Errors
If we make a genuine processing error on our end (for example, testing the wrong sample or issuing a Certificate of Analysis with incorrect reference details), we will correct the error and reissue accurate results at no additional cost. This is a correction of our own error, not a refund, and remains at our sole discretion.
Questions
If you have any questions about this policy, please reach out through our Contact page before placing an order.